Frequently Asked Questions
How do I order?
Simply click on ‘Our Ladders” & “View Entire Range” Select the model you require by clicking on the Select tab (located underneath the price) Choose your model size? Click on orange “Add to Cart” button. When you’ve completed your shop, click on “Proceed to Checkout” and choose your payment option?
Do you have stockists?
Yes. Various Sydney Tools stores Australia wide stock select models. We suggest calling them too enquire if you were wanting to see a specific Model/Size.
What payment options do you have?
Credit Card, Paypal or Afterpay.
How will I know that my order has been received?
Once you’ve placed your order, you will receive an order confirmation from us.
Will I receive an invoice?
Yes. We will email you an invoice before we ship your order.
I don’t like online orders. Can I place an order over the phone?
Certainly can. Give our sales team a call on 1300 339 571 and chat to our Customer Service Representative. Alternatively send us an email at firstname.lastname@example.org.
How do I know what model I require?
All our ladder specifications are located at the bottom of each page. They include all the measurements and weights that you need. Should you wish to chat to one of our ladder experts, simply call 1300 339 571 (freecall).
I live in Tasmania and would like to place an order – How do I do this?
We would love to help you out. Please give us a call and on 1300 339 571 (freecall) and we can individually assess your order and best delivery options available.
Can I pick up?
At this stage we are delivery only.
What freight carrier do you use?
We use a range of premium freight companies and select the one best suited to your delivery location. Tracking information is supplied to you once order has been dispatched.
Can I have my ladder shipped to a P.O. Box?
No, however we can ship to most business or residential addresses across Australia.
Do I have to be home to receive my order?
No, you do not have to be there, however you will have to give ‘authority to leave’ the package in the comments section when placing the order. If this is the case, Little Giant Ladders Australia void responsibility for package handover.
During COVID-19, some freight companies will ask you for your full name as delivery confirmation and the driver will authorise the signature. If you aren’t there to receive your order, the driver will leave a card explaining that they attempted delivery and direct you how to get in contact to arrange a second delivery, charges may apply.
Can I have my order left without a signature?
Yes. If you think you won’t be home to receive your order and are happy for your goods to be left in a desired location, please add a comment in the “Order Notes” section. e.g.” I authorise my order to be left at the front door.” OR “I authorise my order to be left at the right hand side of the house behind the rubbish bins.”
How can I track my order?
Tracking information will be supplied to you either via email or on your invoice which will allow you to see when you order is despatched and when you can expect to receive the goods.
How long will it take for my order to arrive?
Please see table below. Working Days are classified as Monday-Friday. No weekend deliveries.
- NSW – 5–7 working days
- QLD – 5-7 working days
- VIC – 4–5 working days
- ACT – 5–7 working days
- WA – 2-4 working days
- SA – 3–4 working days
- TAS – 7 working days
- Can I return my order if I change my mind?
Yes, we accept returns. We must be notified within 7 days of receiving the order. The freight cost to return stock is at the customers expense. The goods and packaging must be returned in the new/original condition it was sent. Once received a refund for the purchase price of the goods will be issued.